Frequently Asked Questions
Common questions about phone condition ratings, warranty coverage, battery health, and shipping.
What does "Certified Pre-Owned" mean at PhoneOutfit?
Every pre-owned phone undergoes 45 diagnostic inspections. We test the display, touch responsiveness, battery health (minimum 90% guaranteed capacity), Face ID/fingerprint sensors, and optical cameras. All devices are factory reset and sanitized.
Are your accessories 100% genuine?
Yes! All mobile accessories, cases, and chargers sold on PhoneOutfit are 100% authentic, sourced from authorized distributors, and built with premium quality materials.
Do your accessories come with a warranty?
Yes! All power banks, GaN chargers, cables, and premium cases include our comprehensive warranty and guaranteed device compatibility.
How does accessory compatibility work?
Our smart compatibility engine links accessories to exact phone models. On any phone product page, you will see accessories guaranteed to fit that specific device.
What payment methods do you accept?
We accept Cash on Delivery (COD), Credit/Debit Cards (Visa, MasterCard), and Direct Corporate Bank Wire Transfers.
How fast is delivery?
Orders placed before 3:00 PM are dispatched same-day. Express courier delivery takes 1 to 2 business days.